Privacy Policy

Last updated: June 11 2026

This Privacy Policy explains how Favello Ltd collects, uses, stores, and protects your personal information when you visit our website, purchase digital products, or contact us.

1. Business Information

Business Name: Favello Ltd
Business Address: 71-75 Shelton Street, London, England, WC2H 9JQ
Email: contact@favelloltd.shop

Favello Ltd operates an online digital store offering downloadable digital products, including clipart and related creative assets.

2. Information We Collect

We may collect the following types of information when you use our website:

• Name

• Email address

• Billing details

• Order details

• Payment confirmation details

• Customer support messages

• Technical information such as IP address, browser type, device type, and website usage data

We only collect information that is necessary to process orders, deliver digital products, provide customer support, improve our website, and comply with legal obligations.

3. How We Use Your Information

We use your information to:

• Process and complete your orders

• Deliver digital products by email or download link

• Send order confirmations and purchase-related messages

• Respond to customer service requests

• Improve our website, products, and customer experience

• Prevent fraud, misuse, or unauthorized transactions

• Comply with legal, tax, and accounting requirements

We do not sell your personal information.

4. Payments

Payments may be processed by third-party payment providers. Favello Ltd does not store your full payment card details on our website.

Payment providers may collect and process your payment information according to their own privacy policies and security standards.

5. Digital Product Delivery

After purchase, digital products may be delivered by email, account download, or direct download link. We may use your email address to send order confirmations, download links, and important purchase-related updates.

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

• Keep the website working properly

• Remember user preferences

• Understand website traffic and performance

• Improve customer experience

• Support advertising or analytics tools where applicable

You can control or disable cookies through your browser settings. Some website features may not work correctly if cookies are disabled.

7. Email Communications

We may send transactional emails related to your order, such as order confirmations, delivery information, download links, and customer support replies.

Marketing emails will only be sent where permitted by law or where you have opted in. You can unsubscribe from marketing emails at any time.

8. Sharing Your Information

We may share limited personal information with trusted service providers who help us operate our business, including:

• Payment processors

• Website hosting providers

• Email delivery services

• Analytics providers

• Customer support tools

• Legal or compliance services where required

These providers may only use your information to provide services to Favello Ltd and must protect your information appropriately.

9. Legal Basis for Processing

Where applicable under UK GDPR, we process personal information based on one or more of the following legal bases:

• Performance of a contract, such as processing your order and delivering your digital product

• Legitimate interests, such as improving our website and preventing fraud

• Legal obligations, such as tax and accounting requirements

• Consent, such as optional marketing communications

10. Data Retention

We keep personal information only for as long as necessary for the purposes described in this Privacy Policy, including order records, customer support, legal, tax, accounting, and fraud prevention purposes.

When information is no longer needed, we will delete it or anonymize it where appropriate.

11. Your Rights

Depending on your location and applicable law, you may have the right to:

• Access the personal information we hold about you

• Request correction of inaccurate information

• Request deletion of your personal information

• Object to or restrict certain processing

• Request a copy of your personal information

• Withdraw consent where processing is based on consent

To make a privacy request, contact us at:

contact@favelloltd.shop

12. Security

We take reasonable steps to protect personal information from unauthorized access, loss, misuse, disclosure, alteration, or destruction.

However, no online system is completely secure, and we cannot guarantee absolute security of information transmitted over the internet.

13. International Customers

Favello Ltd is based in the United Kingdom. If you access our website from outside the UK, your information may be processed in the UK or by service providers located in other countries.

Where required, we take appropriate steps to protect personal information in accordance with applicable data protection laws.

14. Children’s Privacy

Our website and products are not intended for children under 13. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can take appropriate action.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised “Last updated” date.

16. Contact Us

For questions about this Privacy Policy or how we handle your personal information, please contact us:

Favello Ltd
71-75 Shelton Street
London, England
WC2H 9JQ

Email: contact@favelloltd.shop