Shipping policy
Shipping Policy
Last updated: 11 June 2026
Thank you for shopping with Favello Ltd. This Shipping Policy explains how our products are delivered.
1. Digital Products Only
Favello Ltd sells digital products only, including clipart, illustrations, templates, and related creative assets.
No physical products are sold on our website, and no physical items will be shipped by post or courier.
2. No Shipping Fees
Because all products are delivered digitally, there are no shipping fees, postage charges, or delivery costs.
Any product purchased from Favello Ltd will be delivered electronically.
3. Delivery Method
After your payment is completed, your digital files may be delivered by one or more of the following methods:
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Email delivery
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Download link
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Customer account download
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Order confirmation page
Please make sure the email address used at checkout is correct.
4. Delivery Time
Digital products are usually available shortly after successful payment.
In most cases, access is provided instantly. However, in some situations, delivery may take longer due to payment processing, email delays, technical issues, or security checks.
5. If You Do Not Receive Your Files
If you do not receive your digital product, please check your spam, junk, promotions, or updates folder first.
If you still cannot find your files, contact us at:
Please include your name, order number, and the email address used at checkout so we can help you faster.
6. Incorrect Email Address
Customers are responsible for providing the correct email address at checkout.
If you entered the wrong email address, please contact us as soon as possible at:
We will do our best to resend the download information to the correct email address.
7. No Physical Delivery
Favello Ltd does not ship physical products. You will not receive printed artwork, CDs, USB drives, paper goods, packaging, or any physical item.
All files are provided in digital format only.
8. Download Responsibility
After receiving your files, you are responsible for downloading and saving them to your device or storage system.
We recommend backing up your files after purchase.
9. Technical Support
If you have trouble downloading or opening your files, please contact us and we will try to help resolve the issue.
Email: contact@favelloltd.shop
10. Contact Us
For questions about this Shipping Policy, please contact us:
Favello Ltd
71-75 Shelton Street
London, England
WC2H 9JQ
Email: contact@favelloltd.shop