Return and Refund Policy

Last updated: 11 June 2026

Thank you for shopping with Favello Ltd. This Return and Refund Policy explains how returns, refunds, and order issues are handled for our digital products.

1. Digital Products Only

Favello Ltd sells digital products only, including clipart, illustrations, templates, and related creative assets.

No physical products are shipped, so we do not accept physical returns.

2. No Returns for Digital Downloads

Because our products are digital files, they cannot be physically returned once delivered, downloaded, or accessed.

Please read the product description carefully before purchasing to make sure the product meets your needs.

3. Refund Eligibility

Due to the nature of digital products, all sales are generally final once files have been delivered or downloaded.

However, we may review refund requests in the following situations:

• You purchased the same product more than once by mistake

• You did not receive access to your files

• The file is corrupted or cannot be opened

• You received the wrong product

• There is a serious technical issue that we cannot fix

4. Non-Refundable Situations

Refunds will usually not be provided in the following cases:

• You changed your mind after purchase

• You no longer need the product

• You bought the wrong item by mistake

• You expected a physical product

• You do not have the correct software to use the files

• You downloaded or accessed the files successfully

• You did not read the product description before purchasing

• The product does not match a personal preference, such as color, style, or design taste

5. Technical Issues

If you have trouble downloading, opening, or using your files, please contact us first. We will try to help resolve the issue by resending files, providing a new download link, or offering basic guidance.

Contact us at:

contact@favelloltd.shop

6. How to Request a Refund

To request a refund review, please email us at:

contact@favelloltd.shop

Please include:

• Your full name

• Order number

• Email address used for the purchase

• Product name

• Description of the issue

• Screenshots or error messages, if applicable

7. Refund Review Time

We aim to review refund requests within 5 business days.

If your refund is approved, it will be processed back to the original payment method where possible. Processing times may vary depending on your payment provider or bank.

8. Duplicate Purchases

If you accidentally purchased the same product more than once, please contact us. We may issue a refund for the duplicate order after reviewing the purchase details.

9. Chargebacks and Payment Disputes

If there is a problem with your order, please contact us before opening a chargeback or payment dispute. We will do our best to resolve the issue quickly and fairly.

Unauthorized chargebacks or disputes may result in account restrictions or future purchase limitations.

10. Consumer Rights

Nothing in this policy limits any legal rights you may have under applicable consumer protection laws.

11. Contact Us

For questions about this Return and Refund Policy, please contact us:

Favello Ltd
71-75 Shelton Street
London, England
WC2H 9JQ

Email: contact@favelloltd.shop